Home » KB Articles » Troubleshooting » How To Troubleshoot Pop-ups And Opt-ins in PopupAlly Pro

How To Troubleshoot Pop-ups And Opt-ins in PopupAlly Pro

Use the steps below to troubleshoot your popups or opt-ins when they’re not functioning as they should. Most of the time it’s a simple tweak to the settings and everything will be back on track.

Troubleshooting Options

1. Check the Display Settings

Issue: The popup isn’t showing up on the page you expect to see it.
First, review that you have the correct type of popup selected (embedded vs exit-intent, etc.)

Type of PopupAlly opt ins

Next, scroll down to ensure that you have the correct page selected.

Finally, scroll down to make sure that the How to stop showing this popup section has the correct settings. (If the setting is set to stop showing after an opt-in, you may just need to test on an incognito window.)

how to stop showing popup settings

Once you’ve updated these settings with the correct type, page to display, stop showing settings, and frequency, you’re ready to test your pop up on an incognito browser.

2. Check your device

Issue: the popup isn’t displaying on the device you expect to see it.

  1. Go to: PopupAlly Pro > select the popup you’re troubleshooting > Display Settings
  2. Scroll down to “How to stop showing this popup”
  3. Double-check the two available options:
    • Disable on Mobile Devices
    • Disable on Desktop Computers

    Screenshot from PopupAlly showing display settings for mobile and desktop

    3. Check your timing

    Issue: The popup still isn’t showing after you’ve reviewed and corrected the settings in items # 1-3 on this page.

    The popup will only appear ever [x] number of days. This is great for visitors but can make it tough to test your popups when needed.


    Screenshot from AccessAlly showing how often to show a popup

    There are 3 ways to skip this wait:

    Option 1:


    1. Set “Show popup every” to -1 (See Step 4 above)

    2. Refresh the page and the popup should be visible

      This is the simplest testing method, but also most dangerous: make sure to change it before showing it to visitors! If you decide to test with this method, make sure ‘Use for only these posts/pages’ is NOT checked, and create a testing page specifically for this purpose and put the page id in “Use for only these posts/pages”.


    Option 2:

    1. Make use of the private browsing mode built into most browsers

    2. When you close and reopen a private browsing window it should show your popups again

    Option 3:
    Clear cookies: this method is a bit extreme, as you will likely need to log into WordPress again. Use Option 2 above whenever possible.


    Testing your pop up

    1. Test your pop up using an incognito browser

    2. If you adjusted your timing setting to -1 for testing, go back and change that as soon as you’ve completed your test

    Still Not Working?

    If you have a PopupAlly Pro License, you can contact us for support using the form on the right.

Frequently Asked Questions

  • What systems does PopupAlly work with?

    PopupAlly is a WordPress popup plugin and it integrates with these email marketing systems:

    • ActiveCampaign
    • AWeber
    • MailChimp
    • Infusionsoft
    • Keap
    • ConvertKit
    • Ontraport
    • Mad Mimi
    • GetResponse

    PopupAlly is compatible with all email marketing tools that use custom HTML forms.

  • I'm not a technical person. Is PopupAlly user-friendly for us non-techy peeps?

    Absolutely! PopupAlly was created with you in mind: Our top priority is to combine ease of use with red carpet service to insure you grow your email list as quickly and as easily as possibly, using the most powerful list-building tool there is.

  • What if I install PopupAlly and something ‘breaks’ on my website?

    5-Star, Concierge Tech Support: We have a top-rated, dedicated, and responsive support team who are happy to help!

    Contact us here.

  • I need different popups, in different places, doing different things. Help!

    PopupAlly is perfect for you: Using the 6 Function Controls, and the 6 Power Features, you can create different popups for different areas of your website and have them be activated in different ways. And with the Priority Control Power Feature you can feel confident that your website guests won’t be bombarded with popups because you determine when (or if) readers see other popups elsewhere on your site. If you have multiple websites, you’re covered. You can install & use PopupAlly on all of them.

  • What if I follow best practices and still get complaints?

    Effective Marketing is a Screening Tool: Sometimes there’s just no pleasing folks. Even when we go to extremes. Nathalie once experienced this very thing when a reader signed up at Real Foods Witch, consumed the free content, and then complained that the site’s “Witch” motif was religiously offensive. Go figure! We’ve all been there. Just remember this, when people complain, they’re usually not your ideal customer. But when they’re paying attention (the kind of customer we want!), they’ll likely see you’re doing your best to give them the relevant information they need, when they need it.

  • I still get popups for newsletters & email lists I'm already signed up for! Yikes!

    Smart Subscriber Recognition to the Rescue: Our Smart Subscriber Recognition power feature is a unique solution to this wide-spread problem. This extraordinary feature automatically flags existing newsletter and email subscribers. When readers click links from inside your emails or newsletters, they won’t get more annoying requests to sign up when they land on your website. Because PopupAlly recognizes them immediately and de-activates the popup so it doesn’t appear.

  • I get suspicious when I sign up for something and it goes to a different URL. What's up with that?

    PopupAlly stays on your Website: Compared to other ordinary popups, PopupAlly doesn’t bounce through another company’s website and display another company’s URL. This can be a big trust factor. When people see a different web site address, they immediately get suspicious. When this happens, establishing trust can be more difficult. Which means they may be less likely to do business with you. Or, at best, much slower to say yes, because there is less trust. PopupAlly runs on your website independently because once it’s installed it is part of your website.

  • Does PopupAlly work with mobile?

    Definitely! PopupAlly works on Apple mobile devices like iPhone & iPad. PopupAlly also works on Android devices, including smartphones and tablet computers. It’s the WordPress popup plugin responsive to mobile and different sized screens!

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