Popups Are Missing on Pages in PopupAlly Pro

If you are having an issue with opt in popups not showing up on WordPress pages as you’d expect, it’s usually a setting change to get it working correctly. Check each of the settings in this tutorial. Remember to always test your opt in on an incognito or private browser.

What causes the issue with opt-in popups not showing up?

This issue is usually caused by the display settings being incorrect or using a standard browser for testing instead of an incognito or private browser.

How to fix the opt-in popups

In most cases, the display settings can be adjusted to resolve the issue.

1. Make Sure it is set to appear on the correct page

Issue: you’ve configured the popup, but it isn’t showing up on the page.

Please review this short video to ensure you have your pages properly configured.

2. Embedded pop up settings

Issue: You’ve created a popup and selected the embedded pop up option, but it’s not showing up on the page.

There are two settings that need to be configured for a popup to display.

Configure Embedded opt in settings

Go to: PopupAlly > Select the popup > Display settings > Embedded opt-in > check the Embedded sign up box . Then, make sure that the box placement is selected.

Make sure to select the pages you would like the embedded opt in to appear on, as instructed in the video above. If no pages are selected, the opt in will appear nowhere.

3. Timing settings

Issue: If you’ve already seen the popup once, and it’s not showing up again, check your timing settings and use two possible workarounds to see it again.

Step 1: Set popup frequency for testing

Still in the Display Settings tab, scroll down until you see the How to stop showing this popup section.
In the Show popup every input, set to -1 for testing.

Note: If you’ve already seen the popup, this change will not make the popup appear again.

Here are two workarounds:
Option 1 (recommended): Use an incognito or private browser to test the popup
Option 2: Clear your cache and cookies

Step 2: Test the popup
Test the popup on an incognito or private browser

Step 3: Set popup frequency after testing
Go back to Show popup every > change this back to [xx] days

4. Thank you page settings

Issue: If you’ve configured the Show Thank You Page Setup settings to stop showing a pop up after someone opts in, this setting could be why you’re not seeing it for testing. If you’ve already seen the thank you page during testing, this setting will not let you see it again.

You can use the same two workarounds as mentioned in Step 3:
Option 1 (recommended): Use an incognito or private browser to test the popup
Option 2: Clear your cache and cookies

Testing

Always test the opt ins on an incognito or private browser.

Still Not Working?

Use the contact form on the right to get in touch with us for support.

Frequently Asked Questions

What systems does PopupAlly work with?
PopupAlly is a WordPress popup plugin and it integrates with these email marketing systems:
- ActiveCampaign
- AWeber
- MailChimp
- Infusionsoft
- Keap
- ConvertKit
- Ontraport
- Mad Mimi
- GetResponse
PopupAlly is compatible with all email marketing tools that use custom HTML forms.
I'm not a technical person. Is PopupAlly user-friendly for us non-techy peeps?
Absolutely! PopupAlly was created with you in mind: Our top priority is to combine ease of use with red carpet service to insure you grow your email list as quickly and as easily as possibly, using the most powerful list-building tool there is.
What if I install PopupAlly and something ‘breaks’ on my website?
5-Star, Concierge Tech Support: We have a top-rated, dedicated, and responsive support team who are happy to help!

Contact us here.
I need different popups, in different places, doing different things. Help!
PopupAlly is perfect for you: Using the 6 Function Controls, and the 6 Power Features, you can create different popups for different areas of your website and have them be activated in different ways. And with the Priority Control Power Feature you can feel confident that your website guests won’t be bombarded with popups because you determine when (or if) readers see other popups elsewhere on your site. If you have multiple websites, you’re covered. You can install & use PopupAlly on all of them.
What if I follow best practices and still get complaints?
Effective Marketing is a Screening Tool: Sometimes there’s just no pleasing folks. Even when we go to extremes. Nathalie once experienced this very thing when a reader signed up at Real Foods Witch, consumed the free content, and then complained that the site’s “Witch” motif was religiously offensive. Go figure! We’ve all been there. Just remember this, when people complain, they’re usually not your ideal customer. But when they’re paying attention (the kind of customer we want!), they’ll likely see you’re doing your best to give them the relevant information they need, when they need it.
I still get popups for newsletters & email lists I'm already signed up for! Yikes!
Smart Subscriber Recognition to the Rescue: Our Smart Subscriber Recognition power feature is a unique solution to this wide-spread problem. This extraordinary feature automatically flags existing newsletter and email subscribers. When readers click links from inside your emails or newsletters, they won’t get more annoying requests to sign up when they land on your website. Because PopupAlly recognizes them immediately and de-activates the popup so it doesn’t appear.
I get suspicious when I sign up for something and it goes to a different URL. What's up with that?
PopupAlly stays on your Website: Compared to other ordinary popups, PopupAlly doesn’t bounce through another company’s website and display another company’s URL. This can be a big trust factor. When people see a different web site address, they immediately get suspicious. When this happens, establishing trust can be more difficult. Which means they may be less likely to do business with you. Or, at best, much slower to say yes, because there is less trust. PopupAlly runs on your website independently because once it’s installed it is part of your website.
Does PopupAlly work with mobile?
Definitely! PopupAlly works on Apple mobile devices like iPhone & iPad. PopupAlly also works on Android devices, including smartphones and tablet computers. It’s the WordPress popup plugin responsive to mobile and different sized screens!

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Popups Are Missing on Pages in PopupAlly Pro

What causes the issue with opt-in popups not showing up?

How to fix the opt-in popups